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In the last two weeks i've lost almost 200 gold bars. And Today 50.
What happened and how do I get my gold bars back?
Are you able to check whether the extra-moves have been made using my facebook account?
I myself don't use facebook connection when playing the game. I am using playername xbrh for candy crush soda. As already mentioned i haven't use extra-moves with this (xbrh) account.
Hi Belindo and Elsa. The information I mention is from yesterday. All the losses that you are referring to can be tracked in the backend tools and we can see that, for instance, extra moves were used twice on the day you report missing 20 gold bars. I know that often (happens to me) we don't see what's happening and they might slip, but according to our system, these two moves happened yesterday, causing you to spend 20 gold bars.
I hope my answer was clear enough.
Cheers!
Xarly
Hi Belinda, @Xarly is a King Admin and he is able to look into the player's account to see what's going on. Since you responded after he wrote your message he might get notification that you wrote again and might come back with additional information.
Of course i understand that extra-moves will decrease The number of goldbars.
However, the last time i used extra-moves was a long time (4 weeks?) ago.....
Hi Belindo,
We have checked your account given your concerns and it's all working as intended. The loss of gold bars of yesterday of 20 that you mention, comes from using extra moves at the end of the level twice.
Just be mindful in the future and read carefully so that you are always aware of what you are using your gold bars for.
Have a great day!
Cheers,
OMG! This is happening to you every day. I did forward your message but they were very busy yesterday. I will report this again today.
Today's lost of gold bars: 20
Hi Belindo I will forward your message to a King Admin to see if he can offer you any help.
Any progress Elsa?
Today I lost 10 gold bars.......
I just loosed 15 gold bars
I just added your message to the list so hopefully you will hear something.
No I have not use the gold bars, they just disappeared.
So i've lost almost 300 gold bars in the last 3-4 weeks
Hi Belinda, and you didn't use any in the games? They just disappeared? I am going to add your message to a list of complaints where boosters are disappearing.
Today my gold bars drops from 8 to 1.
I hope the helpdesk can solve the issue next week.
Hi Belinda, I forwarded your message but they are so short staffed this week and that is probably why you haven't heard back from her. It's now going into the weekend so she won't get to your message until the beginning of next week.
My gold bars now drops from 34 to 8!!! So now I loose 8
Please investitage
Hi Belinda, I am going to forward this message to a King Admin to see if she can offer you some help.
Hi Elsa,
It is not a purchase-issue.
I simply lost the gold bars for unknown reason.
Please help.
Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
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Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
Merhaba, İphone cihazımda oynadığım oyunum apple kayıtlı.Oradaki ilerlememi android cihazıma veya PC ye aktaramıyorum.Lütfen yardım.
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
