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Lost of gold bars

Belindo_Tours
Belindo_Tours Posts: 41

Level 3

In the last two weeks i've lost almost 200 gold bars. And Today 50.

What happened and how do I get my gold bars back? 

«1

Answers

  • _Elsa_
    _Elsa_ Posts: 37,460

    Hi Belindo,

    Thanks for posting on King Care. As payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1

  • Belindo_Tours
    Belindo_Tours Posts: 41

    Level 3

    Hi Elsa,

    It is not a purchase-issue.

    I simply lost the gold bars for unknown reason.

    Please help.

  • _Elsa_
    _Elsa_ Posts: 37,460

    Hi Belinda, I am going to forward this message to a King Admin to see if she can offer you some help.

  • Belindo_Tours
    Belindo_Tours Posts: 41

    Level 3

    My gold bars now drops from 34 to 8!!! So now I loose 8

    Please investitage

  • _Elsa_
    _Elsa_ Posts: 37,460

    Hi Belinda, I forwarded your message but they are so short staffed this week and that is probably why you haven't heard back from her.  It's now going into the weekend so she won't get to your message until the beginning of next week.

  • Belindo_Tours
    Belindo_Tours Posts: 41

    Level 3

    Today my gold bars drops from 8 to 1.

    I hope the helpdesk can solve the issue next week.

  • _Elsa_
    _Elsa_ Posts: 37,460

    Hi Belinda, and you didn't use any in the games?  They just disappeared?  I am going to add your message to a list of complaints where boosters are disappearing.

  • Belindo_Tours
    Belindo_Tours Posts: 41

    Level 3

    No I have not use the gold bars, they just disappeared.

    So i've lost almost 300 gold bars in the last 3-4 weeks

  • _Elsa_
    _Elsa_ Posts: 37,460

    I just added your message to the list so hopefully you will hear something.

  • Belindo_Tours
    Belindo_Tours Posts: 41

    Level 3

    I just loosed 15 gold bars

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