Lost of gold bars

Belindo_Tours

Any progress Elsa?

Today I lost 10 gold bars.......

_Elsa_

Hi Belindo I will forward your message to a King Admin to see if he can offer you any help.

Belindo_Tours

Today's lost of gold bars: 20

_Elsa_

OMG!  This is happening to you every day.  I did forward your message but they were very busy yesterday.  I will report this again today.

Xarly

Hi Belindo,

We have checked your account given your concerns and it's all working as intended. The loss of gold bars of yesterday of 20 that you mention, comes from using extra moves at the end of the level twice.

Just be mindful in the future and read carefully so that you are always aware of what you are using your gold bars for.

Have a great day!

Cheers,

Xarly

Belindo_Tours

Of course i understand that extra-moves will  decrease The number of goldbars. 

However, the last time i used extra-moves was a long time (4 weeks?) ago..... 

_Elsa_

Hi Belinda, @Xarly is a King Admin and he is able to look into the player's account to see what's going on.  Since you responded after he wrote your message he might get notification that you wrote again and might come back with additional information. 

Xarly

Hi Belindo and Elsa. The information I mention is from yesterday. All the losses that you are referring to can be tracked in the backend tools and we can see that, for instance, extra moves were used twice on the day you report missing 20 gold bars. I know that often (happens to me) we don't see what's happening and they might slip, but according to our system, these two moves happened yesterday, causing you to spend 20 gold bars.

I hope my answer was clear enough.

Cheers!

Xarly

Belindo_Tours

Are you able to check whether the extra-moves have been made using my facebook account?

I myself don't use facebook connection when playing the game. I am using playername xbrh for candy crush soda. As already mentioned i haven't use extra-moves with this (xbrh) account.