Why does the screen come up blank when I click on the extra boosters button

JESM

When playing candy crush and candy crush soda, and I click the button to get an extra booster by watching an ad, the screen comes up blank.  Very annoying

Elsa

Hi @JESM, sorry for the delay in responding.  They are going to ask you to do some troubleshooting so let's try that first.  Make sure to clear the history and check to see if you have the most recent version of the game.  Then please click on one of the links below to troubleshoot.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Please let me know if this troubleshooting helped you.