Daily bonus & Android Pie

Bricorn

I thought I'd asked this already, but I can't find that, so here goes again.

This week my phone (Samsung Note8) u[graded to Android Pie.  Now, I don't see the daily bonus, not only have I lost 6 months of daily play, but I can't start adding days again.  I have cleared the cache, no change.  

Any ideas?

Thanks

mysticalmysty

Hi @Bricorn It seems like there’s some issue going on about daily rewards for the past couple day, please see this discussion from the previous post https://community.king.com/en/candy-crush-soda-saga/discussion/251628/reset-of-the-daily-login-calendar hopefully you can find the answer from there or I can flag our CM @Xarly to help you to get a better answer.

Bricorn

mysticalmysty said:

Hi @Bricorn It seems like there’s some issue going on about daily rewards for the past couple day, please see this discussion from the previous post https://community.king.com/en/candy-crush-soda-saga/discussion/251628/reset-of-the-daily-login-calendar hopefully you can find the answer from there

Thanks, saw that.  BUT.  Those people still see the daily bonus bits, just reset to zero.  I don't see it at all.

Thanks for the reply though, at least someone is reading.  

firebombmarkus

Hi @Bricorn it's nice to see you around. I understand your concern. Just to add to what @mysticalmysty said, I have noticed some players don't have a daily calendar the first day after update but the next day it came back. So, just be a little patient and tomorrow it should there starting from day 1. Have a wonderful day 🤗

Bricorn

firebombmarkus said:

Hi @Bricorn it's nice to see you around. I understand your concern. Just to add to what @mysticalmysty said, I have noticed some players don't have a daily calendar the first day after update but the next day it came back. So, just be a little patient and tomorrow it should there starting from day 1. Have a wonderful day 🤗

4 days now, nothing.

Bricorn

mysticalmysty said:

Hi @Bricorn It seems like there’s some issue going on about daily rewards for the past couple day, please see this discussion from the previous post https://community.king.com/en/candy-crush-soda-saga/discussion/251628/reset-of-the-daily-login-calendar hopefully you can find the answer from there

Thanks, saw that.  BUT.  Those people still see the daily bonus bits, just reset to zero.  I don't see it at all.

Thanks for the reply though, at least someone is reading.  

Bricorn

mysticalmysty said:

Hi @Bricorn It seems like there’s some issue going on about daily rewards for the past couple day, please see this discussion from the previous post https://community.king.com/en/candy-crush-soda-saga/discussion/251628/reset-of-the-daily-login-calendar hopefully you can find the answer from there

Thanks, saw that.  BUT.  Those people still see the daily bonus bits, just reset to zero.  I don't see it at all.

Thanks for the reply though, at least someone is reading.  

_Elsa_

Hi @Bricorn, I hope you don't mind me adding to what others have said here.  I'm going to ask you to try some troubleshooting.  I did see it in my game and read that it was reset back to day 1 but I have the Apple phone and that hasn't reset yet.  But before I was able to collect the daily on both my phone and iPad but now it's only on one.  So let's try this, clear the history on your phone.  The please follow the steps on this link to see if you get it back: 

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Also please make sure that you have the most recent version of the game.  It should be at 1.133.2.  It was updated 5 days ago.

Bricorn

Aaaaand it's back, not even any days lost. wasn't anything I did!

_Elsa_

Wow @Bricorn that is great that you got them all back.  I'll check my game later.

firebombmarkus

Awesome! @Bricorn Thanks for letting us know 😊