Complaint - What happened? I was at level 400 and now I was brought back to level 1 candy soda saga

chozen4suchatime

Please help. I was close to level 400. I have always saved my progress on Facebook. I have invested time and money on this app/game, so is disappointing that my success history has cleared & I was brought back to level one? Is this a known issue? When will it be resolved or when will my passed levels be restored? Please dont tell me that I havevto start all over, its unfair. Who do I need to speak with so I can get my level restored? Is anyone else having the same issue?

firebombmarkus

Hi @chozen4suchatime and welcome to our adorable Community 😊 I am sorry this happened to you but don't worry, we can solve this together. Please follow the instructions on how the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

_Elsa_

Hi @chozen4suchatime welcome to our community.  To add to what @firebombmarkus wrote, I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here:  https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest