How do I get back to the level I was on?

moore999moore999 Posts: 3
My game was frozen for over a day on the level screen, level 2604. After looking around for solutions, and knowing that my phone and apps were backed up, I uninstall the game and reinstalled it. Now I’m on level one. I’ve reached out to King Support and they been completely useless,  sending an automated response it doesn’t remotely address my question. is there anyway they can get me back on level 2604?

Answers

  • firebombmarkusfirebombmarkus Posts: 6,242 Superstar
    Hi @moore999 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

    https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

    As for the support team, please note that you have to respond to the automated message you have received in order for them to reach you again. If you don't respond to it they won't reach out to you. I will ask you to be patient with them. They are great but they have endless requests on a daily basis and it takes time to look into each of them. Some issues can be solved easily and some take time to be solved. Thank you for your understanding. Have a wonderful day πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • moore999moore999 Posts: 3
    So if I don't  have Facebook I'm out of luck? Hundreds of dollars and years of playing  and there is no way to get me back?
  • firebombmarkusfirebombmarkus Posts: 6,242 Superstar
    Hi again @moore999 Please read that post carefully. You can get your progress back if your account was connected to a Facebook or a King account. There are steps for doing so on the link I posted above. If your game wasn't connected to any account, then the best option is to fill in the support form and wait for the support team to reach you. Let me know if you need more assistance.
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • ElsaElsa Posts: 17,812 Superstar
    Hi @moore999, welcome to our community!  I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.
    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • cathmpcathmp Posts: 1
    I was on 1389. I followed all the instructions to get my level back. I was taken to level 864. I tried all the instructions again, but I’m still at 864. What do I do to get back to 1389?
  • firebombmarkusfirebombmarkus Posts: 6,242 Superstar
    Hi @cathmp and welcome to our adorable Community 😊 I will ask you to fill in the support form here 

    https://soporto.king.com/contact

    Be sure that you are choosing the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill in the form you will receive an automated email message which you need to reply to in order for the team to reach you. If you don't reply to it, they won't reach you at all.

    I hope this will help you. Thank you for your understanding. Have a wonderful day πŸ€— 
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • sanurisanuri Posts: 4
    Minta sambung balik ke level 1000
  • firebombmarkusfirebombmarkus Posts: 6,242 Superstar
    Hi @sanuri and welcome to our adorable Community 😊 We use only English language here so we can understand each other better and provide more help. I will ask you kindly to make a new post in English and we will do our best to help you. You can use a translator if necessary. Thank you for your understanding πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • sanurisanuri Posts: 4
    Back to level 1000 was on
  • firebombmarkusfirebombmarkus Posts: 6,242 Superstar
    @sanuri Please follow the instructions on the link below and you will see how to get your progress back.

    https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

    Let me know if you need assistance. Have a wonderful day πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
  • moore999moore999 Posts: 3
    Thanks.  Someone did reach out and tell me how to fix it.  I did my part, created an account, competed two levels, emailed the person back with the level I was on, and now I'm waiting for my game to be updated. 
  • sanurisanuri Posts: 4
    I was to level  on
  • firebombmarkusfirebombmarkus Posts: 6,242 Superstar
    Excellent! @moore999 Thanks for letting us know. It's always a joy to help someone πŸ€—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste πŸ™πŸ»
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