Why did I lose my gold bars? (Solution found, keep reading)!

abeckatlanta

I purchased 100 gold bars today.  used 18 of them.  Went back to game a couple of hours later to 0 balance.

jsmartling

I don't know what happened but my gold bars are gone and I've very upset. Please let me know what will be done about it.

Crimson_Dawn

Hello, @jsmartling! You will need to follow the instructions in this link and King should be able to give you your bars back! I hope this answers your question! Have a great day!
https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

Crimson_Dawn

Hello, @abeckatlanta! You'll need to follow the instructions the thread that this link leads to. Hopefully, King will be able to get your gold back. I hope this answers your question! Have a great day!

Crimson_Dawn

Hello, @roadwalker! You'll need to follow the instructions in the thread that this link leads to. Hopefully, King will be able to get your gold back! I hope this answers your question! Have a great day!

Crumper41

I keep looking my gold bars ive had over 20 this is getting ridiculous..... You took away things fir us to earn other stuff like our lolly pops switches I want my gold bars back !!!!!

QueenB

Hi guys!

We've figured out what the issue is and why you can't see your Gold bars and Boosters. 

You might have been playing the game using a guest Kingdom account which means you have't connected your game using a personal email address.

Once the game prompts you to connect the game, you add an email but, when you do this, it creates a new account. It will transfer game progress but not the items you have saved.

I will be happy to have a look at your game records to provide insights and transfer the items to the new account and in order for me to do this, I will need your Game ID  so I can locate your game records.

Apologies for the inconvenience caused and thanks for your patience while we correct this, (but remember you need to provide me the Game ID 😉).

StMarianna

Hi, after last update all my golden bars disappeared 😱😭I had more than 50! I’ve tried so hard to collect it!!! My user ID is 1639593772

QueenB

Thanks for the ID @StMarianna👍

According to our system, you should have 58 Gold bars available in your game, is this not showing? I noticed you're playing on Apple device so can you try the following on the device to make sure the app is properly connected?

- Disconnect the game from Facebook (if connected).

- Reinstall Facebook app if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (super important)

- Restart the device and try connecting the game back to Facebook so your progress can sync.

Hope this does the trick

syasya

Hi @QueenB , after tried all the trick above, I loosed all my booster and only have 2 golds (My gold keep reduced over time). Is there anything I can do to get back all my booster please? My ID 1515997501 😭