game crashed, lost real money and no bonuses

saramy83

Stuck on level 139 so purchased extra lives which was supposed to come with unliited bonuses for a certain time. I completed the level, the game crashed, now I have to do the level again, there were no bonuses or extra gold. Please reinstate my reqards and move me to the next level, Thanks

saramy83

my player id is 10715391960

firebombmarkus

Hi @saramy83 and welcome to our adorable Community 😊 I am sorry you are experiencing this. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option. 

https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗