Can someone assist me, please? (BGH)

BeckyBubblegum

Hello, everyone! I won Bubblegum Hill and was sitting on the throne for about an hour when I was dethroned. I never got a notification that I had received any gold bars for my time, and unfortunately I can not remember how many I had prior to winning! Could someone please look into my log and find out if I was rewarded the gold and how many bars I received, if any? It would really set my mind at ease! My User ID is:

Thank you!

Update: After taking the throne for a second time today, I received a total of 5 gold bars. I can not tell if these 5 bars have anything to do with my previous run or not. I was on the throne for a considerably shorter amount of time.

Xarly

Hi @BeckyBubblegum !

Always glad to see you around, hope you are surviving the heat well! (Here in Barcelona it definitely is a struggle right now 😨).

I've checked your account (thanks for providing the ID from the get-go!) and indeed the 5 Gold Bars come from that combination. I hope this helps your peace of mind!

Cheers,
Xarly

PummyRaj

Hello @BeckyBubblegum,

Nice to talk to you again!  Hope you are having a good day  

I will inform the Community Manager about the issue.  But, you will have to wait till Monday as the King team will be off on Saturday & Sunday!  Thank you for providing your game user ID.  It will help them to look into it   

Even though, you suspect you might not have received the Gold Bars, keep playing the BGH.  Also when you win, take a screenshot and save it   

Please let me know if you have any other questions.  Have a cool weekend!

BeckyBubblegum

Thank you, @Pummy Raj! I'm doing well, despite the heat!

I am aware I will have to wait until Monday for a response, but I thought it better to submit my report the same day than to wait. In the meantime, I will most definitely continue playing BGH.

PummyRaj

BeckyBubblegum said:

Thank you, @Pummy Raj! I'm doing well, despite the heat!

I am aware I will have to wait until Monday for a response, but I thought it better to submit my report the same day than to wait. In the meantime, I will most definitely continue playing BGH.

Great, Becky  🤗

Xarly

Hi @BeckyBubblegum !

Always glad to see you around, hope you are surviving the heat well! (Here in Barcelona it definitely is a struggle right now 😨).

I've checked your account (thanks for providing the ID from the get-go!) and indeed the 5 Gold Bars come from that combination. I hope this helps your peace of mind!

Cheers,
Xarly

tratelqalam

https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase This link helps you to get the reward that you did not receive and gold coins