Gold bars gone

Lee-13

I have placed 1st the last two races. Resulting in ten gold bars. Took a break and when I returned to keep playing, all my gold is gone. How do I get it back.

firebombmarkus

Hi @Lee-13 and welcome to our adorable Community 😊 I am sorry this happened to you. You should never lose your gold bars unless you purchase something. It happens sometimes that players accidentally purchase some items. Anyway, I will need your game ID so our Community Manager can look into your account. If you don't know where to find your ID, follow the instructions on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Noey30

Hey that happened to me too! Exactly! 50 bars of gold! 

Noey30

My ID is 1010282370

firebombmarkus

Hi @Noey30 and welcome to our adorable Community 😊 It's great that you gave me your ID. I will elevate this to CM and he will look into your account and let you know what is happening. Have a great day 🤗

Noey30

Thanks, they were reinstated for me, thank you!

firebombmarkus

You are welcome 😊 @Noey30

_Elsa_

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Xarly

Hey @Lee-13 !

@firebombmarkus has summoned me here, so here I am!

I've checked your account and the balance shows with 50 Gold Bars but it shows like you are back on level 1. Is there any chance you are not connected to the same account? If you are, then you need to restore the progress, which these 2 amazing Superstars can help you with.

Cheers,
Xarly

Noey30

Nope level 1546  
50 bars
all good!

Noey30

Sorry i thought you tagged me! Ha!