Purchased gold bars do not appear and game freezes

cfrancis0306

I have made two purchases today and did not receive my gold bars.  As soon as the transactions were posted to my bank account, the game froze and did not add gold bars.  Please refund both purchases.

firebombmarkus

Hi @cfrancis0306 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below and you will see several options what to do when your purchase goes wrong including the refund option.

https://community.king.com/en/candy-crush-soda-saga/discussion/246177/did-something-go-wrong-with-your-purchase

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

_Elsa_

Hi @cfrancis0306, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars. 

Did you ever get your purchases resolved?  Do you still need @firebombmarkus for help?