Weird log in

Kellij69Kellij69 Posts: 2
yesterday I logged in to my soda crush to play. It made me reconnect to Facebook by clicking on the icon, which it’s done before. But it started me from the beginning. I started playing anyway. Today I noticed the picture was my husbands profile picture not mine. How did that happen? We don’t have anything hooked together. I don’t even have his passwords. How can I get my game back? Help!

Answers

  • QueenBQueenB Posts: 2,327 Community Moderator
    Which device are you playing on @Kellij69? Apple, Android?

    Have you also by any chance tried reinstalling the game app? 

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  • Kellij69Kellij69 Posts: 2
    Apple, and yes I did and it’s still the same way 🤷‍♀️ I guess I will continue playing it this way. Oh well.
  • XarlyXarly Posts: 2,064 Community Manager
    Hi @Kellij69,

    Since it seems like you need restoring your progress, I encourage you to reach out to our Player Support Team. You can use our contact form here. As soon as possible, a member of our team will assist you and will look into your account and make sure you are back to enjoying the game as much as possible.

    Cheers,
    Xarly


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