What is going on

dede387

After buying a package I was able to complete a very hard level, 1825.  But when I was ready to move on to another level the game said there was an error and it wouldn't let me back on.  I lost my extra "lives" and the free bonuses that came with the package.  This has happened to me in the past...quite a few times and this is the first time I've complained.  What is going on?

dede387

I also forgot to mention I have to redo level 1825 now that I'm able to get the game to load.  Just ticks me off.

QueenB

Oh no, not sweet at all 😔

Can you do me a favor and get back to me with your User ID so we can add the God bars that got used back to your game? 

Thanks  

dede387

So where do I find that?  Isn't it dede387?  Thanks

PummyRaj

Hello @dede387, Hearty Welcome to the Candy Soda section of our friendly King Community  

When our Community In-charge asks for your ID, it is your game ID number for this Soda game.... dede387 would be your user name.  

Please follow this link to find your ID number  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

If you are playing ONLY through Facebook, please let us know as that above link won't work to find your ID.  

Talk to you soon!  Have a great Tuesday!  

dede387

Hello again, yes I only play on Facebook...thanks for working with me.

QueenB

In this case @dede387, we will need your Facebook ID!

This link will help you find it