Money Fraud

LDWms530LDWms530 Posts: 1 New Bee
on MULTIPLE occasions I have hit the button to extend play and your game has deducted money from my account, I’ve received the message that I’m all set and then the lollipop lady pops up to tell me I’m so close and the game DOES NOT extend play! WGAT IS GOING ON?!?! You take money out of my account and don’t extend the game! THAT IS FRAUD AND THEFT!!! How do you plan to either resolve the issue or refund the monies that were taken without compensating with extended play?!?!?!?!

Very ANGRY AND DISAPPOINTED player!

Comments

  • mowiemowie Posts: 102 Level 3
    so sorry to hear that im sure hope they will help you getting your money back and give you some type of compensation
  • Type your It keeps taking money with no coins.  When your try to contact them won't load capta.  Tried to comment had to create multiple accounts to post a comment.
  • PummyRajPummyRaj Posts: 7,582 Superstar
    Hello @LDWms530 A Warm Welcome to the Candy Soda section of our friendly King Community :) 

    I am very sorry to hear that you have not received the items you have purchased for your game!!  The Community Team does not deal with any purchase issues as the inquiry includes your personal details and this is a public forum!   

    Hence, you will have to contact the "Player Support Team" through this link https://soporto.king.com/contact  
    ** While filling out, enter the TOPIC as "Problems with Purchase"; 
    and the SUB-TOPIC as "Purchased Items not Received"; 
    Explain briefly about the issue and Submit the form. 

    NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to that automated email you have received. 

    Hoping for the Best!  Have a great rest of the day/evening! 

    ** Please post back if you need further assistance by tapping on "Type your Comment" box located below =)


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

  • PummyRajPummyRaj Posts: 7,582 Superstar
    Hello @marinemom123456789 Welcome to the King Community :) 

    I have answered the question you have posted at this link  https://community.king.com/en/candy-crush-soda-saga/discussion/comment/516050#Comment_516050

    Please do contact the "Player Support Team" to receive your your missing Gold Bars that you have purchased!

    Thank you for posting in the Community!  Have a great rest of the day/evening!


    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

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