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Gold Bars

JennAusten

When I logged into Candy Crush Soda yesterday evening, I got a message saying that I'd get 50 gold bars today of I passed 20 levels by midnight last night. I passed 21 levels, but I didn't receive any gold bars.

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kileros1

Anyone can help me?

kileros1

Still didnt get it

Xarly

Hi all,

Sometimes the rewards for these can take a day or two while our system collects the winners and sends them the rewards.

If after some days you don't have them, please let us know (but this should not be the case if it all goes correctly).

Thanks @JennAusten for the screenshot! It helps build the point that it just sometimes takes time

. And thanks a lot @PummyRaj for assisting and collecting these cases and IDs!

Cheers all (and I hope you enjoyed the small event and extra gold bars coming your way!),
Xarly

kileros1

PummyRaj said:

kileros1 said:

I still didn't get it

Hello @kileros1, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you still have not received the Gold Bars into your game!! Let's wait till Monday and see if you receive them just like @Smartie11 and @JennAusten! If you still did not receive them by then, I will ask the Community Manager to look into your game.

But, I will need your game user ID number please. Because, the issue was solved for others but not for you, having game ID will help the team. Here is a link to look for your game ID number  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Please post back any updated from your side. Looking froward to talk to you again!

Have a great rest of the day/evening!

User id 1494402460

kileros1

User id 1494402460

PummyRaj

kileros1 said:

I still didn't get it

Hello @kileros1, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that you still have not received the Gold Bars into your game!! Let's wait till Monday and see if you receive them just like @Smartie11 and @JennAusten! If you still did not receive them by then, I will ask the Community Manager to look into your game.

But, I will need your game user ID number please. Because, the issue was solved for others but not for you, having game ID will help the team. Here is a link to look for your game ID number  https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

Please post back any updated from your side. Looking froward to talk to you again!

Have a great rest of the day/evening!

PummyRaj

Hello @Bluu, Hearty Welcome to the Candy Soda section of our friendly King Community

I am sorry to hear that your Piggy Bank did not give you the Gold Bars!! I would suggest you to contact the King Support team through this link to get your Gold Bars ---> https://soporto.king.com/contact

** While filling out, enter the TOPIC as "Problems with Purchase";
** and the SUB-TOPIC as "Purchased Items Not Received"
** Explain briefly about the issue and Submit the form.

NOTE: Along with above details, make sure to enter the Game Name correctly!

After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to the same email you have received.

Hoping for the Best! Have a great rest of the weekend!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below

Bluu

I just purchased my piggy bank but have not received my 100 gold bars!

kileros1

I still didn't get it

PummyRaj

Super Sweet to know that @Smartie11 and @JennAusten 🤗🤗

JennAusten

@Smartie11 and @PummyRaj

I, too, received the gold bars just now when I logged in. Thanks!

Smartie11

@PummyRaj
Hi there

Just now I logged into the game, and OH! There they were, 50 Gold Bars received (screenshot attached). Has everybody else gotten them too by now? So, at least for me the problem is solved

Thanks for your help, really appreciate, and have a great time playing!

Smartie11

@PummyRaj
Hello there, and thank you for your kind efforts on our behalf.

I was playing on my Android tablet on King account (not Facebook) and got this pop-up just like all the others that come up once you start the game (i.e. send lives to friends/ daily sign-in points etc.). It looked just the same like they all do, seemed like a regular King pop-up, and I just thought how cool that was, a gift of 50 Gold Bars for 20 Levels

Maybe they should rather give them away directly after one finishes the 20 lvls, instead of waiting till midnight CET, to make programming easier?

Let's see what they will tell you next week.

So, thanks again, best regards and have a nice weekend, too.
*Smartie11*

Draxton

My wife is the same as @JennAusten above. She is logged in through Facebook and all the same event details on the pop up.

PummyRaj

Thank you for the information @JennAusten

I have elevated this thread to Soda Community Manager. The King team are located overseas.. they left the office as it is already after hours for them. Hence I would like to request you to be patient till late Monday!

Thank you for understanding! Have a great weekend!

JennAusten

Yes, the King logo was on the popup, and at the top of the popup box, it said Gold Bar Blitz or something to that effect. I'm logged in through FB, and I didn't take a screenshot since it showed the King logo.

kileros1

I dont recived price too. I passed 22 levels before midnight CET

Ick27

Habe gestern die Nachricht bekommen das man 20 Level spielen um 50 goldbaren zu bekommen. Habe es gestern geschafft und bekomme heut die Nachricht das ich es nicht geschafft habe. Sowas find ich scheisse, man tut Stunden lang es spielen um die 20 Level zu schaffen. Und dann wird es gesagt, sie haben es nicht geschafft. Bitte tun sie den Fehler schnellst beheben

PummyRaj

Hello @JennAusten @Draxton and @Smartie11, Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear about the issue in your game!! Can you please tell me where did the pop-up come from? Did you see King Logo on that message?

By any chance, did any of you take a screenshot? If so, can you please post it here?

Also, please post what device are you using to play the game and are you logged in through Facebook or Kingdom account?

** IF you tap on "Type your Comment" box located below, you will be able to write back. And to post the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to the Emoticon) and select "Choose Files" option to upload the image from your device.

Hope to talk to you soon! Have nice rest of the day/evening!

Smartie11

Same here! Very annoying...