Candy Crush Soda Saga

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Error: Couldn't connect. Go online to download episodes (Reported to the Studio)

Candy Crush Soda, the above error message appears when trying to load and play the new episode starting level 3581. Uninstall and reinstall app (Facebook, Win7) and clearing cache doesn't help. Re-playing older levels (3580 etc) OK. Pls fix...

Accepted answers

Henry_Hm_Chan

Problem fixed for CC Soda at level 3681...

Henry_Hm_Chan

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

QueenB

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

QueenB

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

If you’re unable to enjoy the game until the fix is in place, I’d encourage you to explore our other games in the meantime, where you can get some great fun challenges while you wait! Why not check out our website and get a taste of our entertaining choices here: https://king.com/games

All comments

Kalindi

Thanks very much elsa,
have tried everything.
in deed reinstalling the game without being sure having a good backup is no option.

Creative_Elsa

Hi guys, I think we might have a glitch going on and I am starting to create a list so that I can notify the community manager when he gets in tomorrow. I will add this thread to the list but can you please try to do some troubleshooting while waiting to see if it fixes the problem. Clear the history, make sure that you have the most recent version of the game which was updated yesterday. It is now at 1.135.8. Then click on one of the links below to complete the troubleshooting.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

I just found a message where someone had the same issue and they had to uninstall the game and reinstall it again. Unfortunately if you do that then you will lose whatever lives and boosters that you have if you are on a mobile device. Here is the link and the choice is yours if you want to try it:

https://community.king.com/en/candy-crush-soda-saga/discussion/249226/no-internet-connection#latest

Kalindi

Hi there,
for me the same. Game has no connection to the internet, No friends and no Race.
By the way : the games from King are the only apps with nonconnection to the internet.
í‘m not able to save the game on my king account. When i try to login got „unkonwn connection error“.
Is there anyone from support team reading in this community ?????
i forgot : same problems with Candy Crush Saga.

5_B

Same here....for all of the King games I play.

kDizzle

I am having the same issue. Keeps returning a login error so I can’t save my progress.

Tracilla

Same here! For both Candy Crush Soda and Saga, no reply from Customer Support!

No point in playing as no daily bonuses or progress made!

Wonder how how much money they are losing!!

pixie20

I keep getting ‘there was a connection error please try again in a bit”
this keeps happening everytime I try to log in to my account via the game app.

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Accepted answers

QueenB

Thanks for the heads up guys!

It seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

QueenB

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Henry_Hm_Chan

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Henry_Hm_Chan

Problem fixed for CC Soda at level 3681...

All comments

Kathy_Orr

I have the same issue. Several days ago I paid $3.99 for a package of boosters for an hour and then I could not get into the new levels at 3581. I have sent a few messages about this but you all are being very quiet. I have tried this on chrome and a few others. I have no other problems with other games. I have cleared the cache and such. Help

QueenB

Thanks for the heads up guys 👍

Ii seems that we have a slight technical issue with our game which is unfortunately impacting your game play.

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

QueenB

@Kathy_Orr, was this reported to Player Support as Community can't handle any purchase issues 😕

You can do this this here, make sure you select "Problems with purchase"when selecting the topic so you to the right place.

Hope this helps 😉

Carmosina

**Edit by CM: Unsupported language**

Henry_Hm_Chan

Just checked. Problem fixed. Can load 3681 and beyond. Thanks.

@Carmosina, can of paint at 3610 is normal. Under construction. Should have new levels tomorrow (Friday)...

Henry_Hm_Chan

Problem fixed for CC Soda at level 3681...

QueenB

Sorry @Carmosina, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our member will be happy to help you.

Thanks for your understanding and have a lovely day!

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