My game is not connecting to the internet

lacistuffs

My game is not connecting to the internet even when I do have a connection

_Elsa_

Hi @lacistuffs, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

The only solution that appears to be working is uninstalling and reinstalling the game but I do have to warn you if you do this on a mobile device you will lose all lives and boosters since they are only saved to that device.

Is it saving your progress as you play?

lacistuffs

I did that and now it won't even connect to Facebook so I am now back at level 1 when I was on level 900 something

tammygish

Why is my game not connecting to the internet?

QueenB

@lacistuffs and @tammygish, can you guys let me know which device you're playing on? Apple, Android, PC?

lacistuffs

I'm on Android

QueenB

Thanks!

Do you have this issue when using mobile data or Wifi and have you switch (going from mobile data to Wifi and vice versa) to test and see if it works? 

lacistuffs

Neither of them work

bramboeck

• droid wont connect
• if I reinstall game, will my level be saved?

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/744437#Comment_744437

If your game was connected before to Facebook or Kingdom then you will get game progress back.

The levels you passed since the problem started may be lost.

Lola_Pop

Hi @bramboeck and welcome to the Community!!

I like your direct style 😎

As our @Sukanta_Biswas says:

• your game (levels and Gold Bars, no Boosters nor stored lives) are saved in our system if you connected your game to a King account or to Facebook (more info about this here)
• if you lose some of your levels, please let us know and we can restore them
• before reinstalling the game, you can try these few steps:

1. First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
2. Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
3. Then check for updates to your device and apps
4. Now clear the cache of the game
5. Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data
6. Join the game again

I hope this helps!!