⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
My game is not connecting to the internet
lacistuffs
Posts: 4
Level 1
in Support
My game is not connecting to the internet even when I do have a connection
0
Answers
-
Hi @lacistuffs, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.The only solution that appears to be working is uninstalling and reinstalling the game but I do have to warn you if you do this on a mobile device you will lose all lives and boosters since they are only saved to that device.Is it saving your progress as you play?
0 -
I did that and now it won't even connect to Facebook so I am now back at level 1 when I was on level 900 something1
-
Why is my game not connecting to the internet?0
-
@lacistuffs and @tammygish, can you guys let me know which device you're playing on? Apple, Android, PC?0
-
I'm on Android1
-
Thanks!
Do you have this issue when using mobile data or Wifi and have you switch (going from mobile data to Wifi and vice versa) to test and see if it works?0 -
Neither of them work1
-
- droid wont connect
- if I reinstall game, will my level be saved?
0 -
If your game was connected before to Facebook or Kingdom then you will get game progress back.
The levels you passed since the problem started may be lost.
1 -
Hi @bramboeck and welcome to the Community!!
I like your direct style 😎
As our @Sukanta_Biswas says:
- your game (levels and Gold Bars, no Boosters nor stored lives) are saved in our system if you connected your game to a King account or to Facebook (more info about this here)
- if you lose some of your levels, please let us know and we can restore them
- before reinstalling the game, you can try these few steps:
- First, try disconnecting your game from Facebook or Kingdom by logging out of the Settings menu.
- Now close all apps and turn off your device. Turn it off for at least 10 seconds, then turn it on again.
- Then check for updates to your device and apps
- Now clear the cache of the game
- Make sure you are within range of a wireless router. If you are using mobile data, make sure that this is enabled correctly in Settings> Mobile data
- Join the game again
I hope this helps!!
2
