Loss of game progress

justme69

Recently the game freezes up!!! 
And because of this , Loss of game progression, purchased bonus, loss of game life! This matter needs to be resolved. And customers who have paid for game bonus,  need to be reimbursed when the game freezes up durring game play!!!
So, will I see purchase reimbursement????

QueenB

I'm truly sorry to hear you've experienced trouble with the game

We don't handle purchases in the Community, however, not to worry as I will guide you through to Support. 

Contact our Player Support team here.

Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.

Include your Game ID on the message - This link will help you find it.

Note! It can take up to 72h before receiving a reply.

May I ask what happened that made your game freeze? 

Hope this helps  

Dimples1958

I want to be reimbursed for my purchase , the game froze up and I did 12 transactions.   I had to turn the game off to start over.

Dimples1958

Reimbursement 

QueenB

Welcome to our Community @Dimples1958

We do not handle purchases here in the Community but Player Support does so you need to get in touch with them.

You can do by selecting the "Contact Us" button below:

If you happen to play on a mobile device, you can also contact directly from the device (this way support will have all the details needed to help), all you need to do is the following: 

- Open the game app

- Tap on the? mark

- Tap on Purchase and Gold Bars

- Scroll down to the bottom and hit "Contact Us"

Hope this helps