Connection error try again little bit later

nishar7

I completed around 1000 levels of candi crush soda saga. I purchased new mobile and I wan use my old login details in Candi. But it shows every time connection error, try again later

nishar7

Is there eny problem in server.?

QueenB

Hi @nishar7!

What kind of device are you playing on? Apple or Android device?

gmdavis

I have the same problem - have had it for a year or so playing on the Pyramid solitaire and Alphabetty apps on iPhone.  Played a long time without signing in but prefer to sign in and save progress etc.  

is there a fix for this?   If I delete the app, all progress will be lost. 

QueenB

Welcome to our Community @gmdavis

Reinstalling the game app usually solves most issue but if you haven't been able to connect to save your progress for the first time, you will most likely lose your game progress.

However, worry not as Player Support will be able to restore your game if you can contact them after reinstalling the game app so the issue gets solved first.

Once you have reinstalled the game app, you contact Support directly from the device (this way support will have all the details needed to help), all you need to do is:

- Open the game app

- Select the cogwheel

- Tap on the? mark

- Tap on "I need help with lost progress"

- Scroll down to the bottom and hit "Contact Us"

Hope this helps  

gmdavis

I appreciate the attempt to help but the ? After the cogwheel doesn’t have an option like “I need help with lost progress” to select!

QueenB

That's strange, it should be the first thing you see...