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QueenB
Posts: 6,653 Community Manager

QueenB
Posts: 6,653 Community Manager

Yosca
Posts: 2,607 Game Expert
Answers
I am wondering may be the internet connection is weak!! Recently, I went out of the country and had the same issue when I was trying to log into my games!! I did have internet connection but not enough to log-into my games!! May be that is the issue for you too!!
If you have mobile data connection, will it be possible to connect with that? I can do this on my phone, but not on iPad!! How about you? Just thinking of all the options
Talk to you soon! Have a great rest of the day/evening!
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0 · Helpful Woah! Sweet Love Haha✨Carpe Diem✨
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0 · Helpful Woah! Sweet Love HahaOK, how about you try to log into your account on a desktop or a laptop and see if the new password works or not?
If you can log into your account on the PC with the new password, then may be the old password is still in your iPad's memory. If that is the case, you can clear all the history from --> Settings -- Safari -- Clear cookies cache! Now, you should be able to log in to the game with new PW
Would you like to check that?
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0 · Helpful Woah! Sweet Love Haha✨Carpe Diem✨
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0 · Helpful Woah! Sweet Love HahaWith that issue, all I could do was reinstall the App, which did help and solved the issue!
Do you have lot of boosters and Lollipops saved up in your game? If you do not have many of them, you can try to delete the App and reinstall it!!
But let me tag @QueenB to give her a heads-up! She would definitely have better ideas how to solve this issue!!
Very Sorry for not being a big help!!
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0 · Helpful Woah! Sweet Love Haha- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.
Hope this helps
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5 · Helpful Woah! Sweet Love Haha✨Carpe Diem✨
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0 · Helpful Woah! Sweet Love HahaThis is to see if it will recognize your new password. If not, try requesting a new one again.
👉 Refer a Friend to Farm Community and get Rewarded! 🎁
🍬 Play Candy Crush Saga 🍭 Play Candy Crush Soda Saga 👫Play Candy Crush Friends Saga
🤼♀️ Play Candy Crush Jelly Saga 👩🌾 🍓Play Farm Heroes Saga
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5 · Helpful Woah! Sweet Love Haha✨Carpe Diem✨
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2 · Helpful Woah! 2Sweet Love Haha