Premature shutdown

SMLgirl

Why is my game shutting off prematurely?

PummyRaj

Hello @SMLgirl, Hearty Welcome to our friendly King Community  

I am very sorry to say that I am not very clear on the issue!!  Can you please reply back and provide more details about the issue?  Also, a screenshot will help us to understand the issue more clearly!

This web page will help you with the Screenshot   https://www.take-a-screenshot.org/

** TO post back, tap on "Type your Comment" box located below.  And to post the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the image from your device. 

Talk to you soon!  Have a great rest of the day/evening!

SMLgirl

I start a game and it just shuts off within a few seconds...way before I’m out of lives.  

PummyRaj

Hello again @SMLgirl, Thank you for posting back!

1) Is it the Candy Soda game OR Candy Friends game, that you are having this issue? 

2) Do you get any error message when the level shuts down?

3) What device are you using to play the game? 

4) And are you playing any other games?  If so, are they working properly? 

Can you please post a screenshot also?

Thanks!  Talk to you soon! 

SMLgirl

Soda, no error message, IPhone 7, yes and yes