Level problems

mattmahar420

I'm on level 4210 on candy crush soda saga and it won't load anymore levels and tells me I'm not connected to the internet. And I've tried deleting the app and redownloading it and nothing is working 

PummyRaj

Hello @mattmahar420, Hearty Welcome to our friendly King Community  

I am sorry to hear about the issue in your game!!  Can you please tell me which device you are using to play the game? 

Can you also post a screenshot of the message where it says "not connected to internet"?  This web-page tells how to take a screenshot https://www.take-a-screenshot.org/

** Please tap on "Type your Comment" box located below, to reply back.  And to post the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" option to upload the image from your device. 

Talk to you soon!  Have a great rest of the day/evening! 

mattmahar420

I'm using a prepaid Android phone to play 

mattmahar420

PummyRaj

Hello again @mattmahar420, Thank you for replying back and posting the screenshot  

Are you seeing that "No internet" message only with the Episode Race OR is it the same with everything?  For example, Mr. Toffee Fair, and other features?

Are you having this issue with only Candy Soda game?  Or other games are also behaving the same way? 

mattmahar420

Just episode race. My main concern is that my levels aren't loading and it's bean over a week

PummyRaj

OK, Thank you!  

Did you check for the App Updates in your Google Play Store?  Sometimes, not updating our App will cause this issue too?  

Can you please check your App version and let me know what number do you see there?  It will look like 1.23.45 (not these numbers )

mattmahar420

QueenB

@mattmahar420, can you try clearing the Google Play Store cache and see if that helps?

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

Hope that help  

mattmahar420

Yes this helped vary much thank you