My game cant signin with FB

justjojo2020

Queenb that isn’t helpful sadly because those instructions relate to blocked people, not apps

QueenB

@chesmi

Please visit our International Corner here so you can get help 🤗

QueenB

@Jim_Coyle could you try the following on your iPad:

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

QueenB

@justjojo2020 which device are you having internet issues with? Apple, Android, Windows 10?

doreen_yap

Thks guys....problem settled

chesmi

Danke Problem gelöst

Magdalom

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/613422#Comment_613422

I have a mobile Android. Since I've updated my game on the play store app, it won't let me login

Magdalom

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/2164428#Comment_2164428

And I've update Facebook, tried EVERYTHING...... IS THERE maybe a connection problem to the game itself??

Pitty_Kitty

Hello @Magdalom !

Let's try to understand what's going on🙂

Please try troubleshooting steps and let me know if they help or not:

• check for Soda and device updates
• check that your device has at least 2 GB of free storage
• provided you have a King account to save your progress try to log out- close game - clear cache* - restart device - open game - log in and pass any level to make sure you reconnected to the server
• you might need to repeat the steps above 3-4 times

*on Android device, visit "settings" - "apps"- "candy crush soda saga"- "storage" - "clear cache". Be careful not to click "clear data" which deletes your boosters