Lost Gold

Scangro

I purchased a refill of lives for 9 gold and while the gold was subtracted I did not receive any lives. This is the second time this has happened to me in the past few weeks. Is there any way to have the gold redeemed as it isn't easy to earn in the game and 18 gold going for nothing is a bit frustrating.

Thanks!

Spinnifix

Hello and welcome to this community

I'm sorry you have a problem !! More information here: In the community, we can’t handle buying issues

To get help directly from the game: Go to the settings gearwheel in the game, then tap on the question mark. You'll be directed to the help center. There you look for your problem and follow the steps. If you cannot find the issue or the provided steps don't solve it, then scroll to the bottom of the same help center page and tap on 'Contact us': There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly (that is important): and send it. You will then receive an automatic email. Please answer to it and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.

 

https://soporto.king.com/contact

 https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

If you play on an app please go to Settings - App - Store - Deatials and there is an email address. Write the email there and explain your problem with the data. You will then receive an automatic email and do everything again. And send it. Good luck

Help Center:https://www.help.king.com/hc/en-us#%20

Please select the game and your language in the top right corner!