game locked

Therobar

My game loads and I can scroll to all levels with the mouse wheel, (can't hold the right button and slide the levels') but the game doesn't play, the music plays. I am playing from Facebook on win10 pc

PummyRaj

Hello @Therobar A Warm Welcome to our friendly King Community 🤗

I am sorry to hear about the issue in your game! Can you please give me few more details...

1) In which game are you having this issue?

2) Are you seeing a black screen OR are you not able to click on a certain level OR is it after you click on a level?

3) Will you be able to post a screenshot of that issue present? This web-page will help you --> https://www.take-a-screenshot.org/

Please post your reply by typing in the comment box located below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of that comment box.

Talk to you soon! Have a great rest of the day/evening! 🍫 🍫

Therobar

The game is Candy Crush Soda, played from facebook, on my pc win10. I can load and go to my level 642, then nothing I can do to get into the level, or any level. The sound is there also.

Also when I can play, part of the game on the right side looking at the screen is covered.

I don't think the screenshot will help much.

Can't get the screenshot

Lola_Pop

Hello @Therobar !

How are you? I'd love to help, so let's try out these steps- please let me know if they solve the issue!!

Thanks!!