Sometimes when playing game I click on extra moves and the screen goes black. Can’t fix it so I have to start game all over
This is a known issue in Candy Crush Soda, but I have no more details than that it is being looked into by the Soda Team.
Sometimes? R u using phone device? Restart it, check for latest version ...
and also check whether u have more than 2GB of memory ...
I have a new iPhone 11. Enough memory. In order to get game back, I do a hard shut down. When I start it up. All is well until the next time. Usually about a day
Did you check this page 👇️
i had the help of Apple Care to complete all the above options. As the last resort I deleted and downloaded again. Did not help. I know I’m missing something. This only happened after I got the 11.
Thanks @kiara_wael ❤️
Hi @borgondy I also noticed that after clicking on the ad video, the screen was completely black and from that you have to restart the game if you want to go back to the game.
Most likely, the video's links were corrupt or blank, so you're experiencing such problems.
Of course, we will report the issue to our team.
Hi @borgondy and welcome to our Community!
Could you please confirm that it is this game Candy Crush Saga you have this issue in and not Candy Crush Soda Saga?
This is with candy crush soda saga
Hello @borgondy Hearty Welcome to our friendly King Community 🤗
Screen becoming Black when we want to watch a Video in Soda game, is a known issue! It was looked into and was cleared by the Soda team!
But, looks like it is appearing again! I too did experience it couple of times till now. Unfortunately, for now, we must turn-off our device to get out of that Black screen.
Hello dear @Crazy Cat Lad, can you do something about it? OR should I escalate this issue to the Soda Team?
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