How do I un-freeze my game?

donnabroome

My game has been frozen. I have in installed the app that didn’t work! I can’t find my icon anywhere on any level. HELP.

Yosca

Hello and welcome to the Community @donnabroome I am sorry to hear you have this issue with your game ☹️.

Please try all the options below to resolve the issue:

• Force close all apps and restart your device making sure to leave it switched off for at least 10 seconds before turning it back on again.
• Look for any updates for your device and the game app.
• Make sure that you have sufficient memory free on your device. We normally recommend having at least 2GB free. If you have less than this be sure to free up some memory to enable the game to run as smoothly as possible.
• Make sure you have a stable internet connection
• As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Simply make sure that your game is safely backed up to your King or Facebook account before proceeding with this step.*

*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling.