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Missing purchase

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janellegage
janellegage Posts: 1 Newbie

My purchase was charged, but still isn’t reflected in my account from tuesday, so 5 days ago. Can this be refunded if I’m not going to receive the gold bars and boosters?

Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
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    We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

    If there is a problem with the purchase you will need to click HERE and follow the steps because we don't handle purchase issues in the community.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    If you find something difficult or the problem is the same, let me know again.

    Thank you.

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