I cannot go to next level

Lili_Pierrend

Hi,

I am om level 825 and cannot go to level 826. Why? I logged off and logged in but still have the same problem. I use Windows 10.

Spinnifix

Hello and welcome to this community

Can you please clear the cache, refresh it and restart it?

That could help. Good luck

Lili_Pierrend

Hi

Did. still cannot get to next level😕

Spinnifix

OK. I pass it on, then it has to be done manually. Please have some patience. Question: Are you correctly connected to the internet or WiFi?

@Lola_Pop and @LadyRaffie

Lili_Pierrend

Ok thank you

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/291755/i-cannot-go-to-next-level

Welcome back to the Friendly King Community's Candy Crush Saga forum.

We're sorry for your problem.

Check Microsoft Store update - Check app update - Log out game - Restart device - Open game and log in - Again force close game - Wait 2 minutes - Open game and check.

You can check more troubleshooting here.

https://community.king.com/en/blog/discussion/234689/play-your-favorite-king-games-on-windows-10

Let me know what the consequences are.

Thank you.

Lili_Pierrend

Hi,

Thank you for your reply. I have done all the suggestions you gave me. I even uninstalled knowing that I will loose lives boosters etc. and still have the same problem. What next please?

😔

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/706578#Comment_706578

Oh no, Open Facebook then Facebook Setting - Apps and Websites - Candy Crush Soda Saga - Renew access.( If expired)

If not, show me a screenshot of your game map.

Lili_Pierrend

Hi,

Yes,went to facebook too but did not help either. So I decided to play again the level 825 and see what happens. And somehow when I won that level , I manage to go to level 826.🙄

Thanks for your help anyway🤗