Lost all my lollipops!

austinmc

I had more than 2000 lollipops and now only 3. I did not uninstall anything! I logged off and on several times, but the lollipops are gone. I asked for help from 'support' but they did not help me AT ALL!

stan1981

So u change to new device ? Is it?

austinmc

no i did not!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/292650/lost-all-my-lollipops

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

In the case Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

Since boosters are stored locally on device memory, we cannot guarantee that your boosters are secure.

However, Please check HERE.

austinmc

I have tried every possible way to retrieve my WON and not purchased lollipops. It is impossible. I can see that you are not willing to return them to me, using as an excuse the terms and conditions. It is strange though that after I agreed to the new terms and conditions shown to me, is when all my lollipops were lost. Hmmm....