Candy Crush Soda Saga freezes on Facebook-- Fixed!

Chris20

Thanks Becky, I've cleared the cache again and mine is now working too, I guess the support team must have sorted the problem

Insert_Nsme_Here

For about a week the game has been ummm? well if I play a round and fail the next page loads, as in a new game but I cant play because the whole screen is darkened and I cant play nor can I transition into the new screen? Picture provided.

Even if I click around the page it doesn't engage, Im keep losing lives constantly and load times around terrible I have a very fast PC and Fiber Connection, leaves me puzzled.

Thanks

stan1981

Restart ur PC, check for new update...

check that u have more than 2GB of memory left

if u don’t have much boosters, uninstall n install ... but do take note that boosters n extra life will be reset

Insert_Nsme_Here

Do you work for Candy Crush one of there minions? Because that seems like a generic response.

Restart ✔

Update, always ✔

Ram - more than enough ✔

Reinstalled recently, new OS ✔

Rainbowchild

For the past few days I have been getting the message 'You have experienced an error, we are trying hard to fix it. Please try again in a moment.'

Well there is a moment, and then there are days.

Still won't play.

Susan_Bishop-2

Ok, tried every suggestion but no use!!! Fix this issue soon PLEASE its driving me mad 😡

Ambug

It's not just happening to you. I have that too. When I go to load the next screen, it goes dark like that. Nothing works to get it to play and you have to leave and lose a life. Always something going wrong in this game. I am beginning to think it's not accidental.

stan1981

Ok. R u playing on a phone device ? Try a phone device and see

stan1981

U may need to uninstall and install ... but do take note that booster and extra life will be reset ...

so try restart ur device and update to latest version first and see ... and make sure u must have more than 2GB of memory left

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293086/game-not-loading

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

We've got a few more such problems and the problem is under investigation.We will let you know as soon as we get any information.

You can follow HERE to know more details.

Thank you.