Losing connection

keshiawill

Game keeps saying it can't reach internet.

photome7500

The last three days I have started on day 1 for daily rewards. I lost my 290+ days Why?

neelk

I lost almost 30 levels of my progress!! Can someone seriously save the progress!!!!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/293309/losing-connection

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

Please show me a screenshot of your game problem.

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721338#Comment_721338

Some players have found that the Daily Calendar has reset to Day 1 for them but don't worry! You will continue to receive daily rewards the same as before. 

The only difference is the number of days in a row your calendar will display.

There are a number of reasons this reset might happen: device updates, the time you logged in, and one-time glitches may cause this. 

Though your Daily Calendar progress cannot be restored, rest assured that your actual rewards are unaffected. 

You can keep collecting and enjoying your rewards every day!

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721347#Comment_721347

Please make a new post HERE.

teresawallace44

I just lost my lollipops because of connection. I did not receive any when I won BGH.

Teresa 🦋🌺🦋

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721415#Comment_721415

Right now, I'm asking you to check the steps below.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

Let me know what's going on.

teresawallace44

@Sukanta_Biswas

I just did all of those steps and still didn’t receive any lollipops. I have won twice but got no lollipops but I did receive one gold bar after the first win but not the second win so far.

ID 1049154625

This is the first time I have had any problems in a long while. 🤷‍♀️

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/721483#Comment_721483

You are definitely in our spotlight, keep playing the game and give it a next try.😊

Thank you.

teresawallace44

Going now to try.

Thank you.

Teresa 🦋🌺🦋

teresawallace44

It’s still doing the same thing. Here’s a screen shot of what it says...

But I am online. Here’s a screen shot of that...

Some of the games wouldn’t be there if I was offline.

Teresa 🦋🌺🦋