Issue

mariavron

I keep getting this message and before this it's attempting to give me a gift and it will say lost connection so I never end up getting the gift what should I do? Please and thank you

bearwithme

Hello @mariavron and welcome to our Sodalicious King Community. I am sorry to hear you are having this problem. Is the gift associated with an event like the Soda Team or Mr. Toffee's Fair? As far as internet goes - these games can be sensitive and they like a strong and steady internet signal so if you have a temporary drop in signal strength or an actual interruption in your signal, it can cause a temporary glitch.

Please make sure you have the latest version of the app, that you have cleared your cache and then shut your device off for at least 10-15 seconds and then turn it back on and reopen the game and hopefully that will clear up the problem. If you still have problems - please post again below.

Lola_Pop

Welcome to the Community, @mariavron !

I'm sorry you're having this issue, too. Usually, if you win a reward while playing offline, this reward is added to your Booster balance automatically after going online again- no pop up will tell you about it. If you then want to claim it, you get this pop up.

Let's see if this is the case! Please have a look at your Booster balance when you win your next reward and are offline. Does it get added when you have connection again?

tratelqalam

Game update Log out of the game and then log in Delete internal storage memory Make sure you are connected to a strong internet network