Game stuck but not frozen

inveritasinveritas Posts: 6 Level 2
edited May 25 in Support

Hi, I seem to be stuck at this screen (screenshot attached) in Candy Crush Soda. It's not frozen as the animation/sprites are still moving and music is playing, but I can't click on anything to progress the game. I haven't logged in to my account so I'm reluctant to clear the app data. I've also tried restarting the app/phone. What else can I try?

Samsung S10e, Android 10

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