Unlimited lives not working

cecidel

This has been going on for months. Most of the unlimited life bonuses are not working. I win on the gum ball thing or as a prize from the mustache bingo man but they usually don't go through. I was told to save a screen shot but I'm not sure of what. The part where I win? The screen that shows my lives at zero?

AbhinavSargar

Tagging @Lola_Pop @LadyRaffie @Sukanta_Biswas @PummyRaj for Your Help.

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/302964/unlimited-lives-not-working

We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.

We're very sorry for your problem. Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.

I hope you get rid of that problem.😊

cecidel

Just happened again. Very tired of this. Stop offering the lives if it doesn't work.

Lola_Pop

Hello @cecidel !

It would be useful if you could see both: a screenshot that shows that you've won the Unlimited Lives, and another one showing your lives at zero again. Do you get any error message? As @Sukanta_Biswas says, there can be some temporary connection issues. Did you try out the steps he suggested?

cecidel

I'll take screenshots next time it happens. No error messages at all, the game continues as though I had won and used up my time.

tratelqalam

We're very sorry for your problem. Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Please Check app update - Log out game - Restart Device - Open game and Log in.