Why have I gone back to level 1 after connecting to facebook

nevaehgrace

Why have I gone back to level 1 after connecting to Facebook

[Deleted User]

https://community.king.com/en/candy-crush-soda-saga/discussion/303437/why-have-i-gone-back-to-level-1-after-connecting-to-facebook

@nevaehgrace Heya! Welcome to the king community and oh no! @Lola_Pop can you help with this please?

Lola_Pop

Hello @nevaehgrace !!

I know this situation can be frustrating, so let's get you back on track 😉

First of all, please try out THESE STEPS . If they shouldn't work, please come back to us and we'll investigate further.

Cheers! ❤️

tratelqalam

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

wykoon

https://community.king.com/en/candy-crush-soda-saga/discussion/303437/why-have-i-gone-back-to-level-1-after-connecting-to-facebook

Hi there and hope you're still active here to update us whether you have performed the steps recommended by our Ms Lola_Pop or you have already successfully return to your original progress.

Hope to hear from you and enjoy your weekend ☺️