π§π Participate in the Soda Audio Challenges and win prizes! π
πΈπ Soda is now on Instagram!
πποΈ Soda Summer Season is here!
ππ₯³New Accessibility features are coming to Soda!
ππΉ Give your feedback on the Soda Cup!
Soda Cup Feedback Thread!
New levels needed
Answers
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We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
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I am very sorry to hear about the issue in your game!
** About loosing your available Gold Bars -> I am wondering may be you might have accidentally clicked the option "buying unlimited lives" with your gold bars! I have not noticed it properly, but I think it would cost 50+ bars!
** And with regards to "the new Gold Bars not being added to your current available ones, you will have to contact the" King Player Support Team "and send them a complaint.
If you are using a mobile device, you can send the complaint directly from your game itself ---> Click on the Blue cog wheel - then click on the? - Select 'Events & Challenges "under" Popular Topics "- Then scroll down all the way till where you see" Contact Us "- Fill out the form that opens up and explain the issue and" Submit "