I collected over 20 gold pins two weekends ago and never got my gold bars.

catsbreath

I also emailed customer support and never got an answer. What's up you guys?

Spinnifix

Hello and welcome to this community

Please send an email to customer service again. If you get the automatic email, answer it again. Please keep your email. If you don't hear anything after 3 days, send it back. If you don't hear anything Get back with your ID number. You can find them in the profile when you click on the King sign. Then you will be helped here !!!

Good luck

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/303941/i-collected-over-20-gold-pins-two-weekends-ago-and-never-got-my-gold-bars

Hi @catsbreath . Welcome to our Community

Sorry to hear that you have not received the items that were purchased, King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

As far as hearing back from Player Support, please be patient, with so many people at home - there is a much higher demand on their time and they are working as hard as they can, but it may take a few days to get a response.

Hope its help you

Loveth_NP

https://community.king.com/en/candy-crush-soda-saga/discussion/303941/i-collected-over-20-gold-pins-two-weekends-ago-and-never-got-my-gold-bars

Hi @catsbreath a warm welcome . Am sure this must have been sad for you but hopefully the technical team works well on all features of the game to enable us all crushing on happily. Best of luck and enjoy crushing 🍭🥂

Sukanta_Biswas

https://community.king.com/en/candy-crush-soda-saga/discussion/303941/i-collected-over-20-gold-pins-two-weekends-ago-and-never-got-my-gold-bars

The event from which you missed the Gold Bars is Gold Rush and for this problem you need to contact our player support. If you receive an automatic response email, you will need to reply to that email with "Need Help".

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Thank you.

tratelqalam

The event from which you missed the Gold Bars is Gold Rush and for this problem you need to contact our player support. If you receive an automatic response email, you will need to reply to that email with "Need Help".

If you play on mobile, then please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.