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How to transfer my Game level

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bluxbacher
bluxbacher Posts: 7 Level 2
edited June 2020 in Support

Do you only have to sign in once? I can't find a place to sign in . I'm getting a new phone and want to maintain the same level. I created an account, and saved my game on the profile..when I get new phone( both old and new are Android pixel phones)... should I just install Candy Crush Soda then what?

Answers

  • Spinnifix
    Spinnifix Posts: 25,286 Sweet Legend
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    Hello!

    Did you open up new? If you have a new device, you have to download the app. Please update your game and clear the cache and you are at your level. Only boosters cannot be transferred to another device. The gold bars remain. Hope this helps you.

    Please move this post to the other with. thank you


    @LadyRaffie & @Lola_Pop

  • bearwithme
    bearwithme Posts: 16,127 Candy Moderator
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    Hello @bluxbacher and welcome to our Sodalicious Community! As long as you have saved your game on your current phone either thru Facebook or a King.com account, then all you have to do is after you have downloaded the game on your new phone, sign in with your FB or King.com account and you should be at the appropriate level. As @Spinnifix has said, any booster that you did not purchase, will not be transferred to your new phone, since they are stored locally on your device.

  • Loveth_NP
    Loveth_NP Posts: 1,741 Level 5
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    Hi @bluxbacher a warm welcome. Am sure this depends on your accounts synchronization.... Best of luck and enjoy crushing đŸ­đŸ„‚

  • tratelqalam
    tratelqalam Posts: 2,615 Level 5
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    Did you open up new? If you have a new device, you have to download the app. Please update your game and clear the cache and you are at your level. Only boosters cannot be transferred to another device. The gold bars remain. Hope this helps you.

  • kavidina
    kavidina Posts: 5,827 Level 5
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    Hiii welcome to d king community

    How do I transfer my game progress to my new device?

    Before moving to your new device, you need to make sure you go through a few simple steps first:

    • Enter your game on your old device.
    • Back up your progress and connect to Facebook or to the Kingdom.
    • Install the game on your new device.
    • Open the game and connect it back to Facebook or the Kingdom.

    All your game progress and Gold Bars should be transferred to your brand new device!

    By connecting to Facebook or Kingdom, you are synchronizing your progress with our game servers. Therefore, your progress and gold bars will be easily transferred in between all your devices. 

    If for some reason the progress and Gold Bars do not transfer, try contacting us here where we can help you get them back.

    Boosters, extra lives, and extra moves are not saved on our servers, they are saved locally on your device in which you received them.This means that, unlike Gold Bars and your level progress, they won't transfer across to your new device.

    The good news is that if you still have access to the old device everything will still be there! Why not head on back over and use up those boosters to power through some levels before switching to your new device? 

    If you have any issues with your purchase, click here to read more. 

    Always remember that we never recommend storing too many free boosters on your device, not only is there a chance they may be lost but they can also affect the game play. We offer a variety of ways to get free boosters every day so there is no need to stockpile them. Use them to get past those tricky levels!

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