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Gold bars not received in purchases
Best Answer
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Hello @knhdah
I am so sorry you had this issue with your purchase 😔. Unfortunate we cannot handle purchase issues in the Community, so please contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!
7
Answers
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Hi @knhdah,
Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.
Here is what you will need:
- User ID#
- Receipt Of Purchase - Screenshot
- Name Of Game
- Device You Play On
What is my User ID and where can I find it? — King Community
Your "User ID#" is the same on all King games you play on.
ᐅ How to take a screenshot
https://www.take-a-screenshot.org/
Contact us
https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!
Thx @Yosca.
Lost purchase — King Community
https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199
Can also see this post, for more help.
Thx & Welcome To The King Community - Origins7 Dale, 😀
7/21/2020
1 -
Hello @knhdah
I am so sorry you had this issue with your purchase 😔. Unfortunate we cannot handle purchase issues in the Community, so please contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!
7 -
Unfortunate we cannot handle purchase issues in the Community, so please contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!
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