Gold bars not received in purchases

knhdah

Tonight I made two different purchases, both of which were supposed to give extra moves and gold bars. I got the extra moves but not the gold bars--I think I should have 20 more than I currently have. Please investigate and correct this. Thanks!

Yosca

Hello @knhdah

I am so sorry you had this issue with your purchase 😔. Unfortunate we cannot handle purchase issues in the Community, so please contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Origins7_Dale

Hi @knhdah,

Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.

Here is what you will need:

• User ID#
• Receipt Of Purchase - Screenshot
• Name Of Game
• Device You Play On

What is my User ID and where can I find it? — King Community

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Your "User ID#" is the same on all King games you play on.

ᐅ How to take a screenshot

https://www.take-a-screenshot.org/

Contact us

https://soporto.king.com/contact

You can use the above link to contact support, or use the contact us thru the game.

Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

Thx @Yosca.

Lost purchase — King Community

https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199

Can also see this post, for more help.

Thx & Welcome To The King Community - Origins7 Dale, 😀

7/21/2020

Yosca

Hello @knhdah

I am so sorry you had this issue with your purchase 😔. Unfortunate we cannot handle purchase issues in the Community, so please contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!

tratelqalam

Unfortunate we cannot handle purchase issues in the Community, so please contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!