I keep getting a message when I go to collect my tickets saying that there's an error on bubble gum

Pritikot

Candy Crush Soda_2020-08-01-06-59-30.png

I keep getting this message can you sort it out for me

tratelqalam

Log out and login to the game. Clear internal storage data

Freddy_

@Pritikot Hi and welcome, First try to check for game update and log out of game and restart your device, log back in and see if this improves your problem. If playing via an internet browser also clear the cache / history, Do NOT clear game data as this will cause you to lose your boosters or stored lives if a mobile device.

This is a known issue and we are awaiting news on a fix so please be patient.

Thanks

Pritikot

Hi thanks for the info but will I lose my tickets when you do open it up up

tratelqalam

Log out and log in to the game and make sure you are connected to the Internet

Freddy_

@Pritikot Hi I am not sure on this, i would say unless your clearing the cache then they should still be present, but cannot guarantee this. Issue needs to be sorted for the tickets to be useful. All we can say to you is try the general troubleshooting tips

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/307395/i-keep-getting-a-message-when-i-go-to-collect-my-tickets-saying-that-theres-an-error-on-bubble-gum

Hi and welcome dear. Bubblegum hill issue is a known issue and it was reported long time ago. However few days ago it was told that it has been fixed but to check its reliability it has been assigned to a very small group of testing players and after that it will be provided on major scale. So there is a fair chance that you will lose the old tickets but i am also not 100 % sure about that.

Thanks.