Game freezes

dibbs

I can't go to my game level everything else works in the game but when I touch my game level it's freezes then nothing works I can't move the screen at all.

[Deleted User]

Have you try logging out, turn off device, and logging back in? It may help.

kavidina

https://community.king.com/en/candy-crush-soda-saga/discussion/308350/game-freezes

Hii welcome to d king community

https://community.king.com/en/blog/discussion/234689/play-your-favorite-king-games-on-windows-10

Freddy_

@dibbs Hi and welcome, Please see post below for help with your issue

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Hope this helps

tratelqalam

Check app update Log out of game restart device> open game and log in.

wykoon

Hi @dibbs and good day to you. Aside from the above suggestions, you may also try to disconnect the game and reconnect back to see whether it helps. Also, make sure you have a strong internet connection in your area.

Let us know if you still need further assistance. Thank you..😉

dibbs

I tried all suggestions but still no luck, I've been playing on my adroid for years now, never had a problem before, I am still able to play it on my tablet but my tablet is to big to hang onto in bed, that's when I play my last game for the night, I sure wish it would work again, The 2nd of August I turned 65 years old so being retired and disabled I don't do a lot so I love my games, I'll take anymore suggestions you have to fix it on my phone. Thanks Bunches for your help☺ Dibbs

[Deleted User]

Hello again @dibbs happy belated birthday! This game uses a lot of memory. Maybe your device doesn't have enough free memory? The studio recommended about 2GB. Good Luck and Happy Crushing!

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/comment/979881#Comment_979881

Hi and welcome dear.

Please check the below link for some helpful tips. Hoping that it will help you.

http://to.king.com/JtQm

Thanks.