Character doesn't advance even though I'm beating more levels.

kccanuck

My character is not advancing on the map, even after I continue to play and beat levels further on the map. I have emailed twice for support but have simply received a form letter response on how to beat a level if stuck! I have cleared the app cache and rebooted my tablet, doesn't help. I am unable to open the gift bag with gold bars at the end of one of the episodes, too, because game is keeping my character still.

rajdeeptb

https://community.king.com/en/candy-crush-soda-saga/discussion/310429/character-doesnt-advance-even-though-im-beating-more-levels

Hi dear welcome to our community

You mean Your avtar Stucked?? If yes Please Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing-friends-not-appearing-in-the-game

I am tagging to superstars and community managers to help more. @Sukanta_Biswas @kiara_wael @Crazy Cat Lad @Lola_Pop

[Deleted User]

Are you having the same problem with both CCS and CCSS?

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/310429/character-doesnt-advance-even-though-im-beating-more-levels

Hi and welcome again.

We have already replied you on your question in the candy crush saga support forum. You may follow the below link.

https://community.king.com/en/candy-crush-saga/discussion/310430/game-is-not-advancing-my-character-on-the-map

Thanks.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/310429/character-doesnt-advance-even-though-im-beating-more-levels

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

And here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️ (if you are interested)

Have a nice and safety day! 😊