Rewards not being given
Answers
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Hi and welcome to the community.
Please do the standard troubleshooting by Log out, update your game application, Restart your device and login again. If the problem still persists you need to contact player support directly from the settings of your game. I hope you will have a favourable reply from them.
Thanks and have a lovely week ahead.😀
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Welcome to Sweet King Community! 👑
Have you tried these steps by aijaziqbal? 🤔
If it's not worked, How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
By the way, their team is still testing this new event that means it's still not complete to be fixed to everyone on this game.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
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Hello there. Please make sure that your game is up to date and try log out/ log in. Sometimes the rewards get stuck.
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hi dear welcome to our community sorry
please clean cache files of your device log out from game and reboot the device update your game and try to connect after few minutes.
Be sure you have good internet connection . you can switch on Wi-Fi.
If this not help You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
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You are not alone, I gave up hoping to get award (6 pink hammers) for completed 5 levels of BGH, Most of the time, I get gold bar/bars, but not all the time. But I hardly get the pink hammers.
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Hello @Gumyupawpaw Have you contacted player support about not receiving rewards of BGH? Player Support can help you to get rewards, we here in the Community can’t. The studio is monitoring BGH, so if you report this via the contact in your game, they have all info. Please report it, because those missing rewards and monitoring is the reason many of us don’t have BGH anymore.
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Thank you very much for your kind reply, I had reported to ‘support ‘ many times, the steps I had to go through to prove that I didn’t get the rewards are so complicated, I am a computer illiterate, I couldn’t do it. I know Kings Community can’t help, still, at least someone is listening, thanks anyway.
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Hello @Gumyupawpaw !
Did you get a ticket number (usually starting with a 9) when you contacted them? I can try to ping them and ask if there is anything we can do to help 😊
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Yes, the last time I emailed them, they closed the case as I did not reply , ticket no. 9836003, dated Aug 30, 2020.
I had previously reported on a few occasions. King should have my previous reports. There were two issues , the first one was not getting my rewards i.e, the 6 pink boosters ( many times ) on completing level 5 on BGH, it always says “not connected to the internet, try later”, my recent report was I paid £3.99 twice to purchase golds and boosters , but only received 10 golds instead of 20 golds and I received no boosters at all. For that, I got a refund of £3.99 only once from Apple iTunes.
I am on level 5450, I can’t progress anymore until more levels appear.
I won’t buy anything from King anymore from now on!
Thank you for listening, I need to get it off my chest.
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