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I passed level 1037 but experienced error and was sent back help

Tena_ClarkTena_Clark Posts: 3 Newbie

I passed 1037 by buying an extra life. After winning I got an experience error message and had to reboot the game. When I got back to the game it sent me back to 1037. Since I paid to pass it I don't think I should have to win it again. Especially if I have to pay again. Please help.

Best Answers

  • ipeteipete Posts: 2,149 Level 5
    Accepted Answer

    That is really tough question to answer. you have to contact player support directly for a refund...that could take weeks/months if they even give you a refund. i personally move go. play the level again. this game has many glitches. you will see more of them ahead.

    Accepted Answer

    No Complaint Today

    I thought all is good 🙄😪

    Please bring back BGH v1.0

    It takes 40 ⚡️energy to play BGH on CCSS. WTF (F is for Freak 😉)

    8 freaking hours to refill 40⚡️😡

  • Hey! Would you like to give us your opinion?

  • Freddy_Freddy_ Posts: 46,700 Sweet Legend
    Accepted Answer

    @Tena_Clark Hi and welcome, Unfortunately all that can be done regarding the level is you will need to complete it again but if you have made a purchase to pass the level and received an error please contact customer support from your game or use the contact us at bottom of the page ( you will need your game ID ) and they will help you with this

    thank you

    Accepted Answer
  • aijaziqbalaijaziqbal Posts: 7,592 Candy Moderator
    Accepted Answer

    Hi and welcome to the king community.

    Very sorry about your unfortunate issue. The level unless fully registered as passed will not move forward. nothing can be done in this regard. Your only choice is to replay the level.

    As mentioned above you can claim the refund by contacting player support directly from the settings of your game application.

    Best of luck and have a lovely time ahead.😀

    Accepted Answer
  • Diamond LimDiamond Lim Posts: 39,473 Diamond Diaries Moderator
    Accepted Answer

    Welcome to Sweet King Community! 👑

    How about you tried these steps that I hope this helps. 😊

    If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (but use Game ID with phone as well and How to find your Game ID) that I hope they will help you but it taken longer.

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a sodalicious day! 🥤

    Accepted Answer

    Signature - Moderators 2021 DiDS Diamond Limpng

    Hub Contest (?) coming on 1st April! 😉

    💍 Diamond Diaries Guides and Polls 💍

    🌟 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 🌟

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