Lollipops

mekwallace

I just purchased the special that was going on and it did not add any of my lollipops. The pink or the stripes. That was the whole purpose of me making the purchase.

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/312487/lollipops

Hi and welcome to the community. Very unfortunate and sorry about that. But community dont deal with purchase or purchase related issues as it contains your personal information. You need to directly contact player support from settings of your game application. They have your purchase history and hopefully they will take an action in your favour. You may also contact them by below link.

https://soporto.king.com/contact

You need your game id for this.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Best of luck.😀

[Deleted User]

Try refresh the game first. If don't see, then you need to contact player support from your game app. Good Luck!

Freddy_

@mekwallace Hi and welcome, Firstly check your device is up to date and log out and restart your device and then log back in and see if this activates your purchase. If not please follow the instructions above to contact customer support. The best way is through your game settings as it already contains your ID

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/312487/lollipops

Welcome to Sweet King Community! 👑

How about you tried these steps that I hope this helps. 😊

If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/312487/lollipops

Hi and Welcome to our Community

Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases here.