Hello there, first try to restart the game to see if the rewards appear. If not, you have to contact player support from your game app. They only one who can help with purchase. Good Luck!
No Complaint Today
I thought all is good 🙄😪
Please bring back BGH v1.0
It takes 40 ⚡️energy to play BGH on CCSS. WTF (F is for Fruitcake 😉)
Very sorry about your purchase issue. But community dont deal with purchase related issues as it involves your personal information. So please go to your gane settings and contact player support directly. They have your full purchase history and they will take action in your favour.
@LadiiDFaith Hi and welcome. Sorry to here you have not received your purchase. Please try checking the game is upto date and log out and restart your device, then log back in and see if your purchase activates.
If not please contact customer support from your game settings and explain your issue and they should help you
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
Answers
Hello there, first try to restart the game to see if the rewards appear. If not, you have to contact player support from your game app. They only one who can help with purchase. Good Luck!
No Complaint TodayI thought all is good 🙄😪
Please bring back BGH v1.0
It takes 40 ⚡️energy to play BGH on CCSS. WTF (F is for Fruitcake 😉)
8 freaking hours to refill 40⚡️😡
- Report
0 · Helpful Woah! Sweet Love HahaHi and welcome to the community.
Very sorry about your purchase issue. But community dont deal with purchase related issues as it involves your personal information. So please go to your gane settings and contact player support directly. They have your full purchase history and they will take action in your favour.
You may also contact them with below link.
You need your game id to do that.
Best of luck.😀
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love Haha@LadiiDFaith Hi and welcome. Sorry to here you have not received your purchase. Please try checking the game is upto date and log out and restart your device, then log back in and see if your purchase activates.
If not please contact customer support from your game settings and explain your issue and they should help you
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaHi and Welcome to our Community
Sorry to hear that you have not received the items that were purchased. King Community does not deal with the Purchase issues as the query includes your personal details!
You can find all info about refunds and broken purchases here.
- Report
0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
Have a sodalicious day! 🥤
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
0 · Helpful Woah! Sweet Love Haha