lost levels

boatrmom

Help. I logged into candy crush on my phone this morning and it had me b ack to level 1.

On my PC through facebook I'm at 2326.

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/312790/lost-levels

Welcome to Sweet King Community! 👑

Oh No! Have you lost your current level on Candy Crush Saga? 😢

Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked, can you ask us what's Game ID (with Facebook and Mobile Device) (How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.) that we can check your progress better. 😊

By the way, this game support community is Candy Crush Soda Saga (not Candy Crush Saga) while I will tagging @Lola_Pop moves this thread to Candy Crush Support Community. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Yosca

Hello and welcome to the Community @boatrmom

I am sorry to hear you are on level 1 on your phone. First of all, do you login same way, via Facebook? If so, you can try log out the game, clear cache, restart phone and log into the game. Play a level and see if you are back on the same level. If not, please read the link below (you can click on view post) how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

[Deleted User]

You might have to play a level or two. Hopefully the game will be sync to to your current level.