I can't connect to internet

EinTn

On Saga, haven't been able to connect to the internet. This has been going on for awhile. Lost boosters, and can't purchase any

aijaziqbal

https://community.king.com/en/candy-crush-soda-saga/discussion/313734/i-cant-connect-to-internet

Hi and welcome to the community.

Can you explain a little more what message you are getting exactly. Connection issue is quite complex and it may due to many reasons.

Please check below link if this is your issue.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

[Deleted User]

I think your game has corrupted. Try to uninstall the game, but if you do, you may lose all your boosters.

kiara_wael

https://community.king.com/en/candy-crush-soda-saga/discussion/313734/i-cant-connect-to-internet

Hi and Welcome to our Community

You can read some suggested steps that might help you 

https://community.king.com/en/candy-crush-soda-saga/discussion/262633/no-connection-to-internet-reported

Freddy_

@EinTn Hi and welcome, sorry to here you having these issues if its not the message above from @aijaziqbal can you screenshot any error messages you are receiving and we can advise you better or explain the issue a little more

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-soda-saga/discussion/313734/i-cant-connect-to-internet

Welcome to Sweet King Community! 👑

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting

- If the area were you're located is not remote

- if you are on VPN 

- If your mobile data plan has reached the monthly allowance 

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings' 

2) Locate the menu called 'Apps' 

3) Scroll down till you find the 'Google Play Store' 

4) From here click on 'Clear data' then clear cache. 

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset. 

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

-  How to reinstall!

Facebook:

- Try the steps here. 

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a sodalicious day! 🥤